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Setting and implementing Customer Care standards and policies

17/06/2014 @ 10:00 - 16:00

– Cancelled –

Charities and VCS organisations recognise that they need to be concerned about the standard of their service to their users, who are their ‘customers.’ For Customer Service efforts to succeed there needs to be a long term approach or plan. This module is recommended as a critical step for organisations who want to develop or improve their customer service efforts.  It will provide a practical guide on how to write a Customer Service Policy or Training Manual.

Who should attend: This course will benefit people responsible for developing or improving customer service standards in their organisations – venue managers, building managers and customer service managers

This training will be delivered by Rachel Williams and Jacquie McKenzie.

To secure your place, please complete the application form and send it to Maria Gonzalez at by Wednesday 4th June. We expect these courses to be popular, so earlier application is advised!

This course is free to Islington organisations, but we are afraid that we have to make a charge of £25 for organisations based outside Islington.

If meeting the fee for a course is a problem for your organisation, please contact Janet Keighley by email at VAI to discuss this, and she will try to help



10:00 - 16:00


Voluntary Action Islington
200a Pentonville road
London, N1 9JP United Kingdom
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